Return and Refund Policy

Thank you for shopping at Ekal Enterprises powered by JB Enterprises!

We strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied, we’re here to help.

1. Returns

Eligibility: You have 7 calendar days to return an item from the date you received it.
Condition: Items must be unused and in their original packaging to be eligible for return.
Proof of Purchase: A receipt or proof of purchase must be included.
Return Authorization: Before returning an item, customers must obtain a return authorization number by contacting us.

Inspection: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
Processing: If approved, the refund will be processed via the original method of payment within 7 days.
Refund Confirmation: Customers will be informed of their refund status via phone call once processed.
Partial Refunds: If returned items are damaged or not in original packaging, a partial refund may apply.

Return Shipping: Customers are responsible for return shipping costs, which are non-refundable.
Shipping Deduction: If a refund is granted, the cost of return shipping will be deducted from the refund amount.
Delivery Charges: All delivery charges (domestic & international) are non-refundable.

If a defective or incorrect item is received, customers must contact us immediately via phone call on the day of delivery.
The item can also be returned via courier with attached delivery notes.
Shipping costs will be deducted from the refund amount for defective or incorrect items.

Customers may opt for an exchange instead of a refund, subject to item availability.

For assistance, customers can email us at support@white-dunlin-911678.hostingersite.com or call us at +91 9920209175.

We appreciate your understanding and cooperation. Thank you for choosing Ekal Enterprises!