Return And Refund Policy

Thank you for choosing JB Enterprises! We want you to be completely satisfied with your purchase. We operate with full transparency to ensure a smooth, worry-free shopping experience.

1. Our 100% Transparency Promise

We promise full transparency and a hassle-free process. We will never deduct any hidden fees, restocking fees, or processing fees from your refund amount. The refund you receive will be the full price you paid for the product(s) returned.

2. Returns Eligibility & Time Frame

  • Time Frame: You have 7 calendar days from the date your order was delivered to initiate a return.
  • Condition: All returned items must be unused, undamaged, and in their original packaging.
  • Proof: A valid receipt or proof of purchase is required.

3. How to Initiate a Return

To start a return, please contact us to receive a Return Authorization Number (RAN) and the correct return shipping address.

4. Refund Processing

Once we receive and inspect your returned item (typically within 2 business days of receipt), we will notify you of the status.

  • If approved, your refund will be processed to your original payment method within 7 business days.

5. Return Shipping Costs

We are clear about who covers shipping expenses:

ScenarioWho Pays for Return Shipping?What is Refunded?
Standard Return (e.g., you changed your mind, size issue)Customer pays (non-refundable).100% of the item’s purchase price.
Defective or Incorrect ItemJB Enterprises pays. We will arrange pickup or reimburse your cost.100% of the item’s purchase price PLUS the original shipping cost.

6. Defective or Incorrect Items (Reporting)

If you receive a defective or incorrect item, please notify us immediately so we can provide a free resolution.

  • You must notify us via phone or email within 48 hours of delivery.
  • We will cover all return shipping and issue a full refund or a replacement once the item is verified.

7. Our Business Contact Information

For complete trust and transparency, our primary contact details are: